1. Introduction
AutomateX.ai, operated by Voltihost LLC ("Company," "we," "our," or "us"), is an AI-powered automation agency that provides workflow automation, content generation, and digital process optimization services to businesses. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at automatex.ai or interact with our services.
By accessing or using our website, you consent to the practices described in this Privacy Policy. If you do not agree with the practices described herein, please do not use our website.
2. What Information We Collect
2.1 Personally Identifiable Information (PII)
We may collect personally identifiable information that you voluntarily provide to us when you fill out contact forms, book a consultation, create an account, or otherwise communicate with us. This may include your name, email address, phone number, company name, job title, and any other information you choose to provide.
2.2 Technical Information
When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of your visit, time spent on each page, and other diagnostic data.
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity on our website. For more information, please refer to our Cookie Policy.
2.4 Analytics Data
With your consent, we use Google Analytics 4 (GA4) to understand how visitors use our website, including pages visited, time on site, and navigation paths. GA4 loads only after you allow analytics cookies in our consent banner. You can withdraw consent anytime via Cookie settings in the site footer.
2.5 Advertising and Marketing Measurement
With your consent, we use the Meta Pixel to measure ad performance and understand how visitors interact with our site after seeing our advertising. The pixel loads only after you allow marketing cookies. If your browser sends a Global Privacy Control signal, marketing cookies remain off regardless of other settings.
2.6 Contact Form Submissions
When you submit our contact form, we collect the information you provide: your name, email address, optional company name, optional service interest, and message. We store submissions in a Neon Postgres database hosted in the United States. This data is used to respond to your inquiry and maintain a record of communications. We process outbound notification email through Resend, with your email address set as the reply-to address so we can respond directly.
2.7 Information Submitted Through AI Features
If you interact with any AI-powered features on our website, such as chatbots or automated forms, we may collect the content of your interactions, including any text, files, or data you provide. This information is used to respond to your inquiries and improve our AI-powered features.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our website and services;
- To respond to your inquiries, comments, and requests, and to provide customer support;
- To send you communications about our services, promotions, and events, where permitted by law;
- To personalize and improve your experience on our website;
- To monitor and analyze usage patterns and trends to improve the website's functionality and design;
- To protect the security and integrity of our website and services;
- To comply with legal obligations and enforce our Terms of Service;
- Processing information through AI and automation tools to improve our services;
- Analyzing website usage patterns through automated and AI-assisted analytics.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
4.2 Legal Requirements
We may disclose your information if required to do so by law, or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred as part of the transaction.
4.4 With Your Consent
We may share your personal information for any other purpose with your express consent.
4.5 With AI and Technology Providers
To deliver our AI-powered services, we may process certain information through third-party AI model providers and cloud services. These providers are contractually bound to use data solely for service delivery and are prohibited from using your data to train their AI models. We conduct due diligence on all AI technology partners to ensure they maintain appropriate data protection standards.
5. Protection of Information
We implement a variety of security measures to maintain the safety of your personal information, including:
- Encryption of sensitive data using AES-256 encryption standards;
- SSL/TLS encryption for all data transmitted between your browser and our servers;
- Audit logs to track and monitor access to personal data;
- Regular security assessments and vulnerability testing;
- Access controls that limit access to personal information to authorized personnel on a need-to-know basis.
While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Your Choices and Rights
You have the following choices regarding your personal information:
- Access: You may request access to the personal information we hold about you;
- Correction: You may request that we correct any inaccurate or incomplete personal information;
- Deletion: You may request that we delete your personal information, subject to certain exceptions;
- Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in such communications;
- Cookies: You may manage cookie preferences through Cookie settings in the site footer or through your browser settings. See our Cookie Policy for details.
- Do not sell or share (CCPA): We do not sell your personal information. If you are a California resident, you may opt out of sharing for cross-context behavioral advertising by selecting Do not sell or share my personal information in the site footer, which opens cookie preferences with marketing turned off. You may also use the GPC signal in a supported browser.
To exercise any of these rights, please contact us at legal@voltihost.com.
Under the Florida Information Protection Act (FIPA), Florida residents have the right to be notified of data breaches involving their personal information within 30 days of discovery. We are committed to complying with this and all applicable data breach notification requirements.
7. AI Data Processing
When AI technologies are used in connection with our services, we adhere to the following principles:
- Data Minimization: We process only the data necessary to deliver the requested service. We do not collect or retain data beyond what is required for the specific purpose.
- Purpose Limitation: Data processed through AI systems is used solely for the stated purpose and is not repurposed without your consent.
- No Model Training: Your personal data and client data are not used to train, fine-tune, or improve general-purpose AI models. Client data is processed only for the purpose of delivering the contracted service.
- Human Oversight: AI-generated outputs that materially affect individuals are subject to human review before action is taken. We maintain human-in-the-loop processes for all significant automated decisions.
- Data Retention: Data processed through AI systems is retained only for as long as necessary to fulfill the purpose for which it was collected, plus any period required by law or by our data retention policies.
8. Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the content, privacy practices, or security of any third-party websites.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information as promptly as possible. If you believe we may have collected information from a child under 13, please contact us at legal@voltihost.com.
10. International Data Transfers
Our website and services are operated in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our website, you consent to the transfer of your information to the United States. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the website after the posting of changes constitutes your acceptance of such changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
AutomateX.ai, operated by Voltihost LLC
Email: legal@voltihost.com